How Do I Place An Order?
Orders are to be placed through www.AquaticAvenue.com.sg
Simply add your desired items into your virtual shopping cart by:
1. Clicking the image of the product that you desire
2. Click “Add to Cart”
3. Click “My Cart” on the menu bar on the top of the website
4. Click “Check out”
5. Log into your PayPal account to make payment
Standard Terms and Condition applies to all transaction.
Payment options
We accept payment through PayPal only.
For alternative methods such as cash on delivery, do contact our sales staff at AquaticAvenueLLP@gmail.com
Which currency do you use?
Singapore dollars
Delivery charges
For Delivery charges, see rates below:
1) For sales between $1 to $100 - Delivery fee of $10 would be imposed
2) For sales between $100.01 and above - Delivery fee of $5 would be imposed
Do you ship to my country?
Contact us for details on overseas shipping using the "CONTACT US" page
Returns and refunds
If some of the Products that you ordered are not in stock with us at the moment or are damaged or missing during delivery, we will deliver the remaining part of your order for which the Products are in stock. For the products that are not in stock with us, are damaged or missing, we will process a refund to your credit card account. Once the processing of the refund request is done on our side, we will issue a request to the bank to process the refund. The duration that the bank will take to process the refund request & post the transaction in your credit card account statement is not controlled by us. You should contact the bank which issued you the credit card for more details. If Products are damaged or missing at the time of delivery, we request the customer to clearly indicate on the delivery order by circling the products that are damaged or missing in the list & stating the quantity that is missing. Please also mention whether the Product/s is/are damaged or the Product/s is/are missing beside every Product that you circle. At the end, you will also have to mention the total amount that is to be refunded at the bottom of the sheet & sign there. You will have to return this delivery order to the delivery personnel at the time of that delivery.
In the case of Customers who have made payment using Paypal, refunds will be in accordance with Paypal’s prevailing refund policy. Further information on Paypal’s refund policy can be found on the Paypal website at www.paypal.com.
Do you have a question not answered here?
Post the question in the contact form below and we will try and send you a reply within 3 working days
Contact Form or email us directly at Sales@AquaticAvenue.sg
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